Whilst I don’t have specific lead times, I strongly suggest confirming orders well in advance in order to avoid disappointment, and to ensure stock availability. Orders are limited each week depending on my production schedule and once capacity is reached, I am unable to take on any additional orders.

Generally speaking, a minimum of 3 weeks is required. This is also to ensure stock availability.
All notice periods included on this website are a guide only and vary during peak periods.

RUSH ORDERS:
Where less than 3 weeks’ notice is provided, a rush order fee of $20 (for orders under $100) or 20% (for orders over $100) is charged and billed separately. Rush orders are subject to availability, so please contact us prior to ensure we have capacity to fit this in for you, as well as the required stock on hand, prior to placing an order. The notice period does not include post/delivery time frames, so please factor this in accordingly. Also, the rush order fee does not apply to delivery/postage costs, however where post is required, express post will be required to be selected for your order.

For all custom orders, artwork will be sent prior to production for confirmation. The designs are done in–house.

As part of the order process, you will be given the opportunity to provide your design brief, giving you full control of the design of the final product. You may also upload screenshots/pictures of similar work by other businesses to be used as inspiration, but I will not replicate their work.

If you have other items for your event, or part of your collection, I request that you send through pictures of these items, or the name/s of fonts etc as part of the ordering process, to avoid rework/redesign fees being applied.

Once the initial design is provided, I allow up to 3 re–submissions to ensure it is exactly as you envisioned, usually 1 is sufficient. A redesign fee will apply should a design be produced according to your original requests, then there be a change in the brief. Please ensure you provide a valid email address and that you constantly check your inbox (including spam folder). Artwork that has not been approved within 5 business days of being sent will automatically be transferred to the production stage so as to avoid delays in production.

Once the design has been approved, changes can only be made prior to the commencement of the production process.

There are various shipping options available based on the items you are ordering and the delivery location.

For metro locations:
Stickers, tags, chocolate wrappers, edible images: $3 untracked/uninsured post, $9 for standard post with tracking and insurance, $12 express (includes tracking/insurance)
All other items: $12 for standard post with tracking and insurance, $20 express – includes tracking/insurance (express is required for any orders containing edible items)

For remote and non-metro locations:
Stickers, tags, chocolate wrappers, edible images: $3 untracked/uninsured post, $18 for standard post with tracking and insurance, $30 express (includes tracking/insurance)
All other items: $18 for standard post with tracking and insurance, $30 express – includes tracking/insurance (express is required for any orders containing edible items)

If you are ordering a variety of items, please select the dearest shipping option and your items will be combined.
For example, if you are ordering stickers and lollipops please select the express option.

Pick up is also welcome from Guildford West, Sydney.

Delivery delays
Deliveries may take longer during peak periods due to high volumes of products being bought online. These factors will also be affecting domestic courier and delivery businesses. You should anticipate that it may take longer than usual for purchases to be delivered, or for stock to arrive to fulfil your order.

All prices are subject to change and orders are not secured/confirmed until payment has been made.

Refunds/exchanges
You will be able to make changes your order, provided the artwork preparation has not commenced. Please email through requests for changes to info@katrinahskreations.com.au.

Cancellations are only accepted within 24hours of the order being placed. After that I am unable to offer cancellations for change of mind.

Any refunds issued will have a 10% administration fee deducted. This is to cover the cost of processing your refund.

Change of mind/event cancellations
A full credit of any monies paid will be issued and to be used for another date within 12 months of the purchase date, subject to the below:

A partial credit may be offered in the following circumstances:
– If only part of your order has been made and is awaiting collection;
– If stock has been ordered, purchased or made to commence or fulfil your order;
– If the design of your item/s has been put together (a redesign fee will be applied should the design need to be changed). This fee is at our discretion and the fee could range between $15-$50 depending on the number of items requiring a redesign and the level of change required.

No credit will be offered in the event that your order is completed, or close to being completed, or awaiting pick up.

COVID Policy
In unpredictable times, I understand the importance of flexibility around date changes for events due to COVID restrictions imposed on events/number of visitors allowed in the home. Whilst I will always try to accommodate changes in dates, it may not always be possible.

As a result, I offer a full credit of any monies paid to be used for another event held within 12 months of the original event date, subject to the below.

A partial credit may be offered in the following circumstances:
– If your order (or part of your order) has been made and awaiting collection;
– If stock has been ordered, purchased or made to commence or fulfil your order;
– If the design of your item/s has been put together (a redesign fee will be applied should the theme change)

December 2021 update: Changes/cancellations to events due to concerns around COVID-19 or due to illness, and not due to the implementation of Government restrictions will be treated as a change of mind. For any changes, we encourage you to get in touch to confirm availability for changes as soon as possible.

Colour differences
Actual print colours may vary slightly from colours on your screen due to differences in screen resolution. Also, edible ink prints will be different to regular ink. Bright colours will appear more dull, and red hues will be more prominent in pink colours.

Foil prints
Foil printing gives a shiny metallic effect. I use a digital foil print method which is a more cost-effective method than your traditional foil stamping. This is a manual process and whilst it is comparable to the traditional methods, the finish will not always be flawless. There may be some acceptable small black spots or hairline cracks as part of this process, however I always do my best to ensure the finished product is still of an acceptable quality.