Placing an order

Whilst I dont have specific lead times, I strongly suggest confirming orders well in advance in order to avoid disappointment, and to ensure stock availability. Orders are limited each week and once capacity is reached I am unable to take on any additional orders.

Generally speaking, a minimum 34 weeks is required. All notice periods included on this website are a guide only and vary during peak periods.

Designs

For all custom orders, artwork will be sent prior to production for confirmation. The designs are done inhouse.

As part of the order process, you will be given the opportunity to provide your design brief, giving you full control of the design of the final product. You may also upload screenshots/pictures of similar work by other businesses to be used as inspiration, but I will not replicate their work.

If you have other items for your event, or part of your collection, I request that you send through pictures of these items, or the name/s of fonts etc as part of the ordering process, to avoid rework/redesign fees being applied.

Once the initial design is provided, I allow up to 3 resubmissions to ensure it is exactly as you envisioned, usually 1 is sufficient. A redesign fee will apply should a design be produced according to your original requests, then there be a change in the brief. Please ensure you provide a valid email address and that you constantly check your inbox (including spam folder). Artwork that has not been approved within 5 business days of being sent will automatically be transferred to the production stage so as to avoid delays in production.

Once the design has been approved, changes can only be made prior to the commencement of the production process.

Delivery and pick up

There are various shipping options available based on the items you are ordering.

Stickers, tags, chocolate wrappers, edible images $3 untracked/uninsured post, $9 tracked, $12 express
All other items items $12 tracked, $20 express (express is strongly recommended for all edible items)

If you are ordering a variety of items, please select the dearest shipping option and your items will be combined.
For example, if you are ordering stickers and lollipops please select the $20 express option.

Pick up is also welcome from Guildford West, Sydney.

Prices

All prices are subject to change and orders are not secured/confirmed until payment has been made.

Things to note.

Refunds/exchanges
You will be able to change your order, provided the artwork preparation has not commenced. Please email through requests for changes to info@katrinahskreations.com.au.

Cancellations are only accepted within 24hours of the order being placed. After that I am unable to offer cancellations for change of mind.

COVID Policy
In unpredictable times, I understand the importance of flexibility around date changes for events due to COVID restrictions imposed on events/number of visitors allowed in the home. Whilst I will always try to accommodate changes in dates, it may not always be possible.

As a result, I offer a full credit of any monies paid to be used for another event held within 12 months of the original event date, subject to the below.

A partial credit will be offered in the following circumstances:
– If your order (or part of your order) has been made and awaiting collection;
– If stock has been ordered, purchased or made to commence your order;
– If the design of your item/s has been put together (a redesign fee will be applied should the theme change)

Colour differences
Actual print colours may vary slightly from colours on your screen due to differences in screen resolution. Also, edible ink prints will be different to regular ink. Bright colours will appear more dull, and red hues will be more prominent in pink colours.

Foil prints
Foil printing gives a shiny metallic effect. I use a digital foil print method which is a more cost-effective method than your traditional foil stamping. This is a manual process and whilst it is comparable to the traditional methods, the finish will not always be flawless. There may be some acceptable small black spots or hairline cracks as part of this process, however I always do my best to ensure the finished product is still of an acceptable quality.